Privacy Policy

Last updated: 5/3/2025

This Privacy Policy describes how Medley Mental Health, LLC (“we” or “us”) collects, uses, and shares your personal information when you use our website medleymentalhealth.com.

Topics:

  • Personal information we collect

  • How we use your personal information

  • How we share your personal information

  • How we store your data

  • Your data protection rights

  • Third party websites

  • Changes

  • Contact Us

Personal information We Collect 
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org  

  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website. 

We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location. 

  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. 


You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser. 

We also collect data you provide to us directly. We refer to the data you provide as “Provided Information.” We collect and process data you provide when you:

  • Submit an intake or contact us form to pursue working with us

The Provided Information we collect may include:

  • Personal identification information (name, email address, phone number, etc.)

  • The reason you are pursuing mental health services


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Provided Information. 

How we use your Personal Information
We use the Provided Information that we collect to then contact potential clients who have inquired about therapy services through the Website (including delivering services, contacting you about your mental health care, etc.). Additionally, we use Provided Information to: 

  • Communicate with you; 

  • Screen our submissions for potential risk, fraud, or individuals seeking services outside of our licensed providers’ approved jurisdictions. Medley Mental Health, LLC providers only serve individuals and families located in DC, VA, or MD.

  • When in line with the preferences you have shared with us, provide you with information relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website). 

How we share your Personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. The types of third parties with whom we might share elements of your Personal Information include:

  • Payment processors engaged by us to securely store and handle payments information, such as credit or debit card information

  • Providers of security and fraud prevention tools and services

  • Providers of electronic medical record software services that allow us to effectively monitor therapy progress, payments, appointments, and other logistical functions of your mental health care

  • Providers of client management systems to help us track and communicate with potential clients

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a disclosure of harm, a search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

How we store your data
We process and store your data using the following providers:

  • Simple Practice or other HIPPA-compliant electronic medical record systems

  • Zoom Workplace; this system is HIPPA-compliant

  • Google Workspace

  • SquareSpace

Please visit their individual websites for information on the physical location of their servers where your information is stored.

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of any information that may be stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure and so you submit your information at your own risk.

We will maintain your Personal Information for our records unless and until you ask us to delete this information. 

Your Data Protection Rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us through the contact information below. 

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Third Party Websites
Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

Changes 
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last revision will be indicated by the “Last updated” date at the top of this page. Any such changes are effective immediately upon publication on our Website.

Complaints
Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator, such as the Information Commissioner’s Office in the UK.  California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Call us at 703-679-8920 or email your provider directly.